Refund & Cancellation Policy

This is a starting template, not legal advice. Indian consumer protection rules require clear return/refund terms shown before purchase — have this reviewed before publishing.

Cancellations

You can cancel your order for a full refund any time before it has been packed for shipping. Once an order has been handed to our shipping partner, it can no longer be cancelled — see returns below instead. To cancel, email [support@badgehaus.in] with your order number as soon as possible.

Damaged or defective badges

Because badges are small and shipped in bulk, we know occasional transit damage can happen. If your order arrives damaged or a badge is defective, email us within [7 days] of delivery with:

• Your order number
• A photo of the damaged/defective badge(s)

We'll send a free replacement or issue a refund for the affected item(s) — your choice.

Wrong item received

If you received a different badge than what you ordered, email us within [7 days] of delivery with a photo and your order number, and we'll arrange a replacement or refund.

Change of mind

Because badges are low-cost, made-to-order-adjacent items, we currently don't accept returns for change of mind once an order has shipped. If this doesn't suit your business, adjust this section before publishing.

Refund method and timeline

Approved refunds are issued to your original payment method via Razorpay. Refunds are typically processed within [5–7 business days] of approval, though your bank may take a few additional days to reflect it.

Non-returnable items

Mystery packs and any item marked "final sale" at the time of purchase are not eligible for change-of-mind returns.

Contact us

For any cancellation, return, or refund request, email [support@badgehaus.in] with your order number — we'll get back to you as quickly as we can.