Privacy Policy

This is a starting template, not legal advice. Have it reviewed by a lawyer familiar with India's IT Act, IT Rules 2011, and Consumer Protection (E-Commerce) Rules 2020 before relying on it — especially any [bracketed] placeholder.

[Company Legal Name] ("BadgeHaus", "we", "us") operates badgehaus.in. This policy explains what information we collect when you use the site, why we collect it, and what rights you have over it.

Information we collect

• Email address, used to log you in (we send a one-time code — we never store a password)
• Name, phone number, and delivery address, collected at checkout to fulfil your order
• Order history and items purchased
• Wishlist and backpack (cart) contents — stored in your browser, not on our servers, unless you're logged in
• Basic technical data (IP address, browser type) collected automatically by our hosting and analytics tools

How we use your information

• To process, pack, and ship your orders
• To send order confirmations, invoices, and shipping updates by email
• To send a one-time login code when you sign in
• To respond to support requests
• To improve the site (e.g. understanding which badges are most searched for)

Who we share it with

We share the minimum necessary data with:

• Razorpay — to process payments. We never see or store your full card/UPI details.
• Shiprocket — to create shipments and generate tracking, which requires your name, address, and phone number.
• Our email delivery provider — to send OTP, order, and shipping emails.

We do not sell your personal information to anyone.

Cookies and local storage

We use a small number of essential cookies to keep you logged in (as a customer, and separately as an admin if applicable). Your wishlist and backpack (cart) are stored in your browser's local storage when you're not logged in, and on our servers once you are.

Data retention

We keep order records for as long as required for accounting, tax, and legal purposes (typically [X] years under Indian law). You can ask us to delete your account and associated data at any time, subject to what we're legally required to retain.

Your rights

You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account. Contact us at [support@badgehaus.in] to do any of these.

Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are:
[Name]
[Company Legal Name]
[Registered Address]
Email: [grievance@badgehaus.in]

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

Questions about this policy? Email [support@badgehaus.in].